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Veronica C Armstrong

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History

Member for
5 years 10 months 4 days

Personal Info

Full Name
Veronica C Armstrong
Bio

A results oriented, analytical and forward-thinking telecommunications leader with extensive experience in contact center development, telesales, customer service, vendor management and leadership. Known for leading innovative teams, reducing operational costs, implementing efficient solutions, increasing productivity and improving performance. An experienced leader with a flair for recruiting and building talented teams that consistently meet or exceed goals and objectives. Specialties Include: • Inbound / Outbound Telesales • Customer Service Operations • BPO Selection & Management • Strategic Management • Organizational Devcelopment • Budget / Expense Management • Contract Management • DMAIC Process Improvement • Change Management • Technology Deployment


Professional Info

Organization
International Cruise and Excursions, Inc. (ICE)
Job Title
Operations / Contact Center Leader
Industry
Hospitality
Profession
Contact Center Executive

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