History

Member for

3 years 6 months 4 days

Personal Info

Full Name

Lisa Mattern

Bio

ACCOUNT MANAGEMENT/CUSTOMER & PRODUCT SUPPORT PROFESSIONAL Order Management Planning Contracts Management Results-oriented professional with 11 years of progressive experience in both government and corporate settings managing complex, multi-million dollar, time-sensitive initiatives. Recognized for impressive record of achievements within all facets of customer service & account management. Proven track record in managing production orders, engineering, development and service contracts. Goal-oriented, conceptual thinker able to generate new ideas and initiate change. PROFESSIONAL EXPERIENCE Accenture, Phoenix, AZ Sr. Contracts Specialist, Commercial – Resources 2010 – Present Business process outsourcing and consulting employing 204,000 employees worldwide. Provide contract administration support for multi level commercial service contracts. Adhere to company policies, procedures, applicable laws and customer requirements. Track and monitor contract changes, deliverables, correspondence, risks and maintain associated documentation. Consulted for a natural resources client specializing in gold, copper and molybdenum. Currently consulting for oil drilling refining company located in Houston, TX. Honeywell, Tempe, AZ 2006 – 2010 CUSTOMER ACCOUNT MANAGER, INTERNATIONAL/OEM – DEFENSE & SPACE International leader in aerospace and defense employing 128,000 employees worldwide. Responsible for creating and sustaining profitable executive level relationships with several major accounts while working with Program Management Directors & external customer Vice Presidents. Selected Achievements * Review and submit Request for Quotations (RFQ), Request for Information (RFI) and Requests for Proposals (RFP) to maximize margins and optimize value. * Ensure milestone billings are generated for non-recurring engineering (NRE) and test and assembly when project phases have been completed according to the statement of work (SOW). * Assure adherence to terms and conditions outlined in customer contracts & ensure customers abide by multi-year tiered pricing determined by volume purchase agreements. * Manage weekly critical part status meetings to ensure on target delivery and prevent customer from going line down. * Administer contract amendments that drive productivity while meeting contractual obligations. * Mitigate risk thru the effective communication of legal and business concerns pertaining to unacceptable terms and conditions. * Adhere to contract compliance audit requirements and close out fully funded executed contracts. * Chair weekly RAIL (Rolling Action Items List) meetings with planning, program management and the customer to prevent delay of production and revenue. Escalate parts that have past due requirements. * Resolve customer grievances pertaining to the delivery status of spare parts and delay of production returns. * Manage contract deliverables to ensure cost, schedule and quality flowdown requirements are met. * Import data from SAP into Excel to track open order status and part deliveries. * Coordinate the submission of export compliance licenses and secure revised technical assistance agreements (TAA). Submit requests to export compliance to update & remove restricted countries from export licenses. * Lead meetings with planning, business units to convert end of life products (EOL) on VPAs and determine if the demand for out of production “no quoted” items can be put back into production thru the use of approved vendors. * Monitor stock requirements for assigned customer engagements and implement initiatives to resolve unforeseen shortages in demand for international and domestic distributors and OEM customers.

Professional Info

Organization

Searching for Job Opportunities

Industry

Aviation & Aerospace

Profession

Marketing, Account Management, Contracts

Business Description

Business Process Outsourcing, Contracts Management for Natural Resource companies. Defense & Space, Military, Government, Contracts Management, Relationship Management

City

Gilbert

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